What is included in the Lifetime Protection Membership^TM?

Linking to your pet's microchip account, our Lifetime Protection Membership includes around-the-clock Lost Pet Recovery Services:

• Access to live agent Lost Pet Recovery Specialists available to launch the recovery process quickly.
• Unlimited updates to your pet's account are available online at mypethealth.com and through our Customer Service Representatives.
• DirectConnect service will connect you directly with your pet's finder and help arrange a safe reunion.
• Ability to add emergency contacts to your pet's account.

In addition to the Lost Pet Recovery Services, with the Lifetime Protection Membership, you'll receive:

• $25 Petco coupon* redeemable for in-store purchases with Vital Care member sign-up. Join the Vital Care family and earn extra benefits!
• $30 discount code to Rover.com, the Nation's largest network of loving pet sitters and dog walkers. $30 typically covers 1-2 walks or 1 night of dog boarding based on national average rates.
• One year of 24PetMedAlert** - protects your pet by relaying your pet's critical medical and behavioral information to veterinary care personnel, animal shelters or animal rescue organizations if your pet is missing.
• One year, unlimited access to a Vet Helpline** - veterinary professionals available to you 24/7 through live chat, email or by phone, provided by whiskerDocs.

*Redeemable within 30 days of purchase of the Lifetime Protection Membership

**After one year, your complimentary access expires. You are able to renew to keep enjoying this great benefit.

Visit our Pet Protection page to learn more about our membership plans.

What is 24PetMedAlert® and how does it work?

With the Lifetime Protection Membership and Lifetime Protection Membership Plus, you receive one year of unlimited access to 24PetMedAlert. This protects your pet by relaying your pet's critical medical information to veterinary care personnel, animal shelters or animal rescue organizations if your pet is lost.

Upon registering your pet for 24PetMedAlert, your pet's critical medical information, as you provided, will be added to your pet's MyPetHealth account. If your pet is lost and you are unable to be reached, 24Petwatch may relay your pet's medical information (including diagnosed medical condition(s), medications prescribed for the condition(s), allergies, and behavioral issues) to veterinary care personnel, animal shelters or animal rescue organizations who find your pet.

This information can be changed any time by submitting an updated form and email to 24PetMedAlert. Please allow five (5) business days for your profile to be updated.

24Petwatch will make best efforts to relay critical medical information to veterinary care personnel, animal shelter or animal rescue organizations who find your pet. However, 24Petwatch is not responsible for ensuring that your pet receives treatment or paying for any treatment or related expenses incurred by the finder. You are exclusively responsible for the cost of all treatments and any other expenses incurred by the veterinary care personnel, animal shelters or animal rescue organizations who find your pet. 24PetMedAlert, 24Petwatch, and any associated brands or entities (Pethealth Services Inc. and Pethealth Services (USA) Ltd.) do not guarantee your pet's treatment by a finder and shall not be responsible for any damages, costs or losses suffered at any time by you, your pet's finder, or your pet.

24PetMedAlert does not constitute veterinary or medical advice for your pet. 24PetMedAlert does not guarantee any medical results or treatment if your pet is lost. Please consult your veterinarian to see if the 24PetMedAlert service suits your pet.

Visit our Membership Benefits page for more information.

What is the 24/7 Vet Helpline?

With the Lifetime Protection Membership and Lifetime Protection Membership Plus, you receive one year of unlimited access to the veterinary helpline, whiskerDocs®. Get advice from veterinary experts to understand signs and symptoms to make the best possible decision for your pet. Contact the licensed veterinary experts at whiskerDocs by phone, email, or live chat 24 hours a day.

Visit our Membership Benefits page for more information.

I have a vet. Why would I need whiskerDocs?

What happens in the middle of the night when your pet is sick? What about while you're on vacation with them? You'll need immediate advice to make the best decision for your pet. WhiskerDocs is specifically designed for people who have a vet for their regular pet medical needs during the vet's operating hours.

It bridges the gap between pet parents and their local veterinarians. In less than 30 seconds, you can call or chat with a whiskerDocs veterinary telehealth specialist from wherever you're at, 24 hours a day, 7 days a week.

Does this membership cover both cats and dogs?

Yes, it covers cats and dogs because both pets can get lost. Whether a cat or dog, at 24Petwatch, we care about keeping families and their pets together. We manage the largest North American pet registry database, with 30 million pets. Combine that with a network of over 5,000 shelters, rescues, clinics and partners working together to help care for pets and reunite them if they go missing. It's a couple of the reasons we've reunited over 730,000 lost pets with grateful families.

Do I need this if I have an indoor cat?

We receive hundreds of calls to our Lost Pet call center each day, and many of them are indoor cats that manage to slip out. It's not uncommon. Outdoor cats go in and out all the time, but when indoor cats ever get out, they can find themselves disoriented and lost. That's why membership is critical, especially for indoor cats.

What is the refund policy?

Full refund for cancellation of the Lifetime Protection Membership and Lifetime Protection Membership Plus is available within three (3) months of initial purchase if your pet is deceased or rehomed. You will no longer receive any of the Membership services or benefits if you discontinue your plan.

For 24PetMedAlert when purchased on its own, we can offer: (i) a 50% refund for cancellation of 24PetMedAlert services within six (6) months of initial purchase; or (ii) a full refund for cancellation of 24PetMedAlert within three (3) months of initial purchase if your pet is deceased. You will no longer receive any of 24PetMedAlert services if you discontinue your membership.